Terms & Conditions

Patient Information

London Nutrition Doctor is a private medical Doctor that offers a comprehensive range of medical services including a private GP practice, Functional Medicine, Nutritional Therapy, combined to deliver a fully integrated approach to the healthcare of patients. One of our main aims is to help our patients stay fit and healthy in both body and mind and to support them in diagnosing illness and aiding recovery. We want to ensure we get to the root of any problem or concern, and to ultimately help contribute towards a healthier and happier life.

Appointments and Contacting

Please contact London Nutrition Doctor here.

Appointments at:

Hospital of St John and St Elizabeth, Outpatients level 1

60 Grove End Road, St John’s Wood, London NW8 9NH

Tel: 02078064060 M: 07533660637

or

Phoenix Hospital Group, 9 Harley street, London, W1G 9QY

Tel: 02070792100 M: 07533660637

You can contact the Hospital directly to book an appointment, however please do contact London Nutrition Doctor’s PA at emma.pa@londonnutritiondoctor.com, if you need an alternative time that suits and we will do our best to accommodate.

Out of hours

We do not offer out of hours care and response to emails will be responded to on a 9am-5pm basis Monday to Friday. We will endeavour to respond to emails within 48 hours, but may take up to 5 working days.

Treatment 

All assessments and treatments are performed by qualified, registered and insured practitioners who work within their defined scope of practice as dictated by their relevant UK governing body.

We offer a choice of appointments in a safe and clean environment. You can expect to be treated with dignity and respect and not be discriminated against with regards to ethnicity, belief, gender, sexual orientation, disability, age or gender reassignment.

Fees and Payment 

Payment for treatment must be settled before or at the end of the appointment. We accept most major credit cards, cash or cheques with a cheque guarantee card.

Fees for administrative procedures such as completion of insurance claim forms, medical reports, passport application forms etc. are charged at the standard rate as recommended by the British Medical Association.

Pathology fees for the analysis of any tests, swabs, or other samples are not included in the cost of consultation. Prices are available on request. The costs of these tests vary enormously depending on what is being tested. Patients are advised to ask the doctor at the time of consultation as to the likely cost of any tests being performed.

Cancellations

It can sometimes be difficult to fill appointments which are cancelled at the last minute or if someone fails to turn up. To discourage this, our policy is to charge the full fee if the cancellation occurs within 48 hours (working day Monday to Friday 9-5pm) of the time of the consultation. If you cancel your appointment with more than 48 hours notice we will provide a full refund minus the card fees (approx 2.5%). Alternatively it is possible to rearrange your appointment time at no extra cost if notice is given within 48 hours.

Insurances 

Where the client’s fees will be met by private medical insurance, payment must be made upfront to the London Nutrition Doctor; it is the client’s responsibility to secure a refund under the terms of their insurance. Every effort will be made to assist this process.

Clients are advised to check carefully the terms of their insurance to verify that such treatment is covered.

In all circumstances patients are responsible for the payment of their treatment.

Confidentiality and data protection 

All patient data is handled in accordance with the Data Protection Act 2018 and GDPR 2018. Please refer to the privacy notice for further information.

Medical records are stored electronically and accessed only by authorised personnel. Disclosure of information may be made to appropriate health professionals, such as your NHS GP, when communicating about your presenting condition.

It is common practice to write to your NHS GP and/or referring specialist, if you do not want this to happen please inform your clinician.

Patients have the right to access information held about them. To obtain this information, or if you have any concerns about data protection at the Clinic please contact us.

Chaperone Policy

London Nutrition Doctor can offer chaperones, both male and female, to patients undergoing intimate examinations. Alternatively, patients are also welcome to bring a friend or relative with them to consultations should they wish.

Complaints Procedure

Should a patient be unhappy about any of the services or care that we have provided, a complaints procedure has been set up ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.

Patients are welcomed to contact us at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to a mutual satisfaction.

We will acknowledge receipt of the complaint within 2 working days. Complaints about clinical matters will be investigated, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint.

After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved. A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.